Easypay made easier: Introducing our next phase

Here at Easypay, we’re committed to ensuring every agency that partners with us has the best experience possible. It’s why we’re constantly fostering innovation and growth behind the scenes. Of course, none of this would be possible without our amazing team – and on that note, we have some exciting announcements about who’ll be making things happen.

In case you missed it, back in September we welcomed Charlotte, our operations director, to help fine-tune our functions and lead new developments. Since then, we’ve made lots more hires and promotions. So we thought we’d take this opportunity to talk you through our upcoming plans and what they mean for you, our clients.

Meet your new customer care team leader

Delivering a personal, hands-on service has been important to us from day one. To keep our standards high as we grow, we’ve created a brand-new role: customer care team leader.

Belinda impressed us all with the rapport she built with clients in her previous role as credit controller. She’ll be taking the baton from Shelagh, whose time has been increasingly split between client relations and sales and marketing. Moving forward, Belinda will focus on the client journey, allowing Shelagh to steer the ship in sales and marketing.

Not only will this mean you have a dedicated contact for any questions you may have. But, as Belinda also brings a wealth of experience in payroll and operational expertise to the table, it puts us in a great position to level up our overall customer service delivery. 

Taking payroll to the next level

Another position we’ve created as part of our growth plans is payroll manager. We’re confident that this new role will really streamline the service we offer to clients, as we dedicate more resources to this area.

Migle takes the reins as a longstanding member of the payroll team, who actually played a key part in implementing our existing system. As we now look to evolve the structures that underpin this department, Migle’s process-driven approach, and appetite for growth, made her the perfect choice to lead our payroll evolution.

As well as driving efficiencies and ensuring payroll is done on time, Migle will support Belinda to make sure everything is all joined up for clients. Watch this space!

Optimising credit control

Meanwhile, to fill Migle’s shoes as credit manager, we’ve just appointed Maria, who brings substantial years of experience in the credit control sector, especially when it comes to managing risk.

Maria’s lovely nature and positivity has allowed her to build great relationships with our agencies and their end customers. We believe her promotion won’t just be a great boost for credit operations, but for the overall company culture, too.

This new change will enable us to truly refine our credit management, ensuring our service is of the highest quality. Join us in welcoming Maria to the team!

Redefining our finance function

As we take steps to make our accounting even more efficient, we’ve recruited Adam, our dedicated financial controller, to handle Easypay’s accounting and transactions, manage funding, and oversee margin invoices.

Adam is a chartered accountant from a highly regarded accounting practice – so you can trust in his wealth of experience. He’ll be working closely with both Sarah, our finance director, and Charlotte, operations director, to ensure all agencies receive the right level of funding. Welcome, Adam!

What happens next?

Our goal is to develop and deliver even better system procedures and customer service for all our agencies. We’ve got some big innovations up our sleeves, but we know a strong management team is the best foundation for new developments.

These hires and promotions are just the beginning of our next phase – stay tuned for more updates. We hope you’re just as excited as we are!