December Office Hours 2021

We’ll be available throughout the December period but please check the following holiday hours which apply to Workr Accounting, Workr International, and Workr Umbrella:

Workr Accounting & Workr UmbrellaWorkr International
Thursday 23rd December09:00 to 17:3009:00 to 17:30
Friday 24th December09:00 to 15:0009:00 to 15:00
Monday 27th DecemberClosed Closed
Tuesday 28th DecemberClosed Closed
Wednesday 29th December09:00 to 17:3009.00-12.30
Thursday 30th December09:00 to 17:3009.00-12.30
Friday 31st December09:00 to 15:0009.00-12.30
Monday 3rd JanuaryClosed Closed
Tuesday 4th JanuaryNormal hours resume (9:00 to 17:30) Normal hours resume (9:00 to 17:30)

All the very best in this festive season and in the year ahead.

A Workr Solutions case study: Staffing 360 Solutions

Staffing 360 Solutions is a global staffing and recruitment firm, with headquarters rising high in the heart of Manhattan, New York. Three US and three UK brands operate from this hub, championing growth through their acquisition and staffing sector expertise. 

A strong back office is the crucial spine that supports the successful integration of each acquired brand. Recognising the importance of an efficient and flexible pay and bill process, Staffing 360 Solutions invested in leading pay and bill software for their UK agencies. 

Of course, implementing new software in one business is hard enough. It didn’t take long for Staffing 360 Solutions to realise the scale of the challenge in making this work for three unique agencies… 

Stuck between software

A flawless pay and bill process is a fundamental requirement to Staffing 360 Solutions. It underpins their key back office basic function: paying candidates and invoicing clients accurately and on time. The Pay and Bill function feeds into all other processes and is fundamental to accurate reporting of financials in the UK and to the parent company in the US.

The many different clients, brands, countries and types of employment involved here naturally requires highly flexible software that’s working at full capacity. But after choosing a cloud-based platform to carry their UK presence forward, the company realised that it did not have sufficient internal resources to execute the change. In order to transition successfully the company needed to execute a system implementation project and train internal staff on this new system, all while simultaneously running flawless pay and bill operations and related reporting.

The project was started with internal staff, but it soon became too much to handle due to competing priorities and a lack of expertise to see it through. The three UK brands had been partly migrated but then multiple arising challenges left the company desiring external help in order to complete the project. At this point Staffing 360 reached out to Workr Solutions for support.

360-degree implementation

Our team wasted no time in getting to grips with Staffing 360 Solutions’ many complexities, particularly the multiple pay and bill methods used and challenges that international pay and bill presents. We had to ensure that both weekly and monthly pay and bill works smoothly and month end reporting of NFI is done without re-work and delay. With so many variables at play, flexibility was crucial for their internal staff and clients.  

After grasping the inner workings of their business, we got to work across all three UK brands. We completed the full system implementation, putting a welcome end to the software mismatch they had in place prior to the project. This included working closely with the payroll professionals who had grown used to the old systems. Our team helped them to configure the new software, training staff to carry out their roles and sorting out any new system requirements arising after Go Live.

Naturally, each of Staffing 360 Solutions’ brands has its own specific needs. So, we ensured the software was tailored to each area, securing harmonious functions across the board.  Where needed, we also stepped in to support vacant roles within the back office (e.g. in accounting) while the business sourced the right talent without concern that there will be business interruption due to a lack of resource or required knowledge.

Present- and future-focused

Workr Solutions not only unlocked the great potential of the software platform for Staffing 360 Solutions, but we fixed real-time system and workflow issues too whilst giving them a dependable experienced resource as it built up their team over eight months. This has provided a welcome safety net for the group, while enabling them to roll out the now fully functioning software across other agencies as and when necessary. 

What’s more, hiring full-time payroll administrators or accountants in a hurry to fill personnel gaps would have proved costly if they didn’t work out. By gaining a deep knowledge of their company and a clear vision of their requirements for success, our team was able to plug the gap without breaking the bank. Lending our dedicated account experts is part of what we do for our clients, and this service will continue to be available for Staffing 360 Solutions as it grows it’s presence in the UK and elsewhere.

“If the software company, who are the owners of the software, are saying [Workr are] the firm to talk to when working with the software, it gives you some confidence.” – Geneva Locke, Senior Vice President – Corporate Controller (US & UK) at Staffing 360 Solutions

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Still finding outside IR35 roles? Then advising your contractors to switch Accountants to Workr could be a wise move!

Since IR35 was enforced in the private sector, we’ve seen a considerable number of contractors switch to Workr from their current accounting and business support provider. As experts in IR35, it’s perhaps no surprise. So to help them make the move, we’ve decided to offer a ‘switcher package’. 

This package has been specifically designed for those contractors who haven’t yet ‘gone digital’, or are simply looking to upgrade their level of accounting support. Here, Workr’s Head of Sales in London, Adam Mommsen, explains the benefits.

Easy migration

The meticulous nature of our service starts at the very beginning. We’ll help contractors transition from their current accountant, bring them up to speed on the latest tax law, and then move them seamlessly over to our team. 

And this is a team who have been with us for well over five years. They’re efficient in their responses, experienced in all things accounting, and genuinely care about the contractor’s business.

Complimentary IR35 assessment

As for what’s included in our switcher package? Well, for those lucky enough to have found outside IR35 roles, and found clients that wish to engage properly – jackpot! But we know that contractors have a number of different roles and assignments, and they still look to Workr for our expertise in determining their IR35 status. 

Thanks to our very own Workr Compliance consultancy arm, which has successfully carried out over 4,000 assessments and counting, we can offer each contractor a free IR35 assessment when they make the switch. ‘Reasonable care’ is one of HMRC’s key measures, after all, so it’s best practice to assess statuses on a regular basis.

First two months free*

We’re offering every contractor their first two months’ accountancy fees for free when they move over to us. This should help smooth the transition of their limited company to our solution (and they say you get nothing for free these days!).

Of course, that means they get a whole two months, on us, to benefit from our accounting and personal tax services. These include:

  • Easy-to-use online portal
  • Payroll, NI, annual return and VAT support
  • Tax planning and IR35 advice
  • Dedicated, specialised accountant

Bespoke tax support

I’ve lost count of the number of times someone has said to me “I can never usually get a hold of my accountants on the phone”. That’s why we pride ourselves on the fact that someone can ring us anytime. And as soon as it is safe to do so, we encourage contractors to take full advantage of our open-door policy. 

Whether it’s given in person or over the phone, we always ensure that our advice is tailored to the circumstances of the client. Aside from our live accounting, we also help contractors understand their accounts with regular, timely updates. They’ll be able to download the FreeAgent app too, which integrates seamlessly with our service, to plan their tax on the go.

Speak to Workr today

If you have contractors that are unhappy with their accountant, why wait to recommend that they switch? If they aren’t happy now, during one of the toughest times in contracting history, it’s unlikely they’ll be more satisfied as we enter a new period of growth.

By contacting Workr today, they can start their transition to a more tailored financial service. And with the first two months being entirely free of charge, this comes at no cost to anyone.

All you need to do is email with their details, and a member of the team will be in touch. Alternatively, you can contact your Workr BDM directly.

*This offer is only applicable for companies with suitable or up-to-date accounts as determined by Workr

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Connecting Our Excellence: How Workr Prioritise Team Wellbeing

Workr Group’s approach has always been engaging with clients at all levels. Whether that’s a director or junior member of staff, we make sure everybody understands changes in employment and how to minimise administrative burdens.

Without this uniform understanding, the support we offer can fail to make a lasting difference. But to offer such a comprehensive service, we need a workforce that operates in complete harmony while simultaneously being fully invested in the future of Workr. Here, Group Sales Director of Workr Group Mike Lee, explains how we make that possible.

Rallying the remote workforce

The wellbeing of our team has always been important to us. But when the coronavirus pandemic hit in 2020, it brought mental and physical health into much greater focus. It also presented a challenge.

First, we had to overcome the stumbling block of synchronising a workforce that was largely working from home. To do this, we organised group activities and exercises so that everyone felt a part of the wider community at all times.

When it was decided by the group to re-enter the workforce, we brought all our internal experts together. Remote working technology taught us how to streamline certain tasks, but in order for us to help each other, agencies, contractors and clients, we still believe in the power of physical connections. It’s just the nature of our industry and something we take as seriously internally as we do externally. Connecting our excellence helps guide our attitudes, actions, decisions and relationships and is something that’s made easier when we’re all together.

A cause for celebration

Thanks to our eventual reintroduction, we were delighted to hold our inaugural Summer(ish) Social at the end of last month – the ‘ish’ being a point of contention as others in the office were convinced September didn’t still count as the summer!

Instead of our typical company conference, the social was designed to be a ‘thank you’ to the Workr Group family. We wanted to reward the mammoth efforts each and every person has put in over the last 18 months, especially when our way of life was turned on its head. We wanted it to be a celebration of reconnecting.

As well as a whole host of other activities, the main event was held at the notoriously challenging Crystal Maze where our teams took on the Crystal Dome competing for bragging rights.

Leading from the front

My fellow directors and I didn’t get away lightly either as we were all the subject of an interactive quiz. I think everyone got a little more than they bargained for by the end! Yet that was the point of the day: to acclimatise to that social interaction many of us missed.

The day was particularly significant for our colleagues at Easypay, a business that joined the Workr Group during the pandemic. It was the first time the majority of their Leeds-based business had met their Workr counterparts from the Manchester and London offices, and we were delighted to officially welcome them. 

We saw off the evening in Albert’s Schloss. Here we celebrated the fact that, despite the past 18 months, we had just delivered our most successful year.

A director’s takeaway

One thing I’ve picked up from the pandemic is the importance of not only being able to identify change but also being agile enough to adapt to it. This has been key to our continued success – a success that I believe we owe to having such a connected community – and why we continue to invest in physical events to bring them together. 

If the last 18 months have taught us anything it is that five-year plans are long gone. Having a better-connected team allows us to spread the responsibility for detecting, interpreting and translating patterns, then exploring the implications for our business so we are better prepared for whatever may be around the corner.

Mike Lee, Group Sales Director

If you’d like to see more news from us, please check out the blog section of our website for all updates and announcements.

How customer care will win the talent wars

From admin assistant to senior sales director, Ashley McClure has seen almost every aspect of a recruitment business. But it’s in her current role as account director that she makes the biggest difference to Workr clients. Whether that’s through plugging skills gaps or ensuring contractors are paid deserving wages, her work delivers realistic solutions to those who need them.

With the landscape shifting closer to a global workforce, the challenges facing construction businesses (and almost all other industries) are growing.

That’s why we asked Ashley to tell us about her recruitment journey so far, and weigh in on some of the sector’s biggest issues.

How did you get into recruitment?

I fell into recruitment through an admin role. From there, I went to resourcing and gradually moved up into actual recruitment.

Today, I’m an account director. My day to day includes bringing in new accounts, managing teams and advising clients on the options available. That could be clients from all industries, but I specialise in construction, rail and engineering. In fact, it’s thanks to this niche that I was able to secure positions with a well known rail company.

What aspect of recruitment do you handle?

Generally, I deal with the contracting population and keep abreast of what projects people are involved with. Anything from navigating PAYE alternatives, advising on SDC work and supporting end clients with skills gaps. 

Because of this approach, we’re seeing over 700 referrals a week. Only by asking questions and actually understanding what contractors are working on can we offer a solution.

I do the same level of outreach with our current accounts, ensuring there’s a happy balance between incoming and retained business. Complacency will lose you clients. We designate our resources to be hands-on with every consultant we work with.

What are the challenges for you?

In the current climate, a lot of my clients can’t fill the roles. Brexit, COVID-19 and the skills gap mean that vacancies are staying open for much longer. As a result, organisations are losing weeks, despite completion dates staying the same.

With enormous infrastructure projects such as the ones I deal with, it’s difficult to find alternative solutions when the talent simply isn’t there. Yet the demands of the work are growing by the day.

Even in the instances where you have contractors, they’re often so motivated by their rate of pay that clients lose them to local competitors for the slightest increase. This makes it difficult for organisations to hold onto the talent they do acquire.

How do you help clients overcome the challenges in that niche?

It’s a case of understanding their specific needs. For example, it could be as straightforward as their location. A lot of contractors won’t travel beyond their means for a role when there’s a similar vacancy close by with a competitor.

By looking at the average tenure of our contractors, we’re able to protect our clients from losing talent at a moment’s notice. Recently, we had a number of contractors consider leaving an end client because of auto-enrolment and pension contributions.

We’d previously mentioned that they’d need to ring customer care and opt-out, but the message had been lost, and the deduction in take-home pay was a surprise. Fortunately, we overcame those challenges by ringing the contractors directly. It’s this personalised service that gives the client more time to focus on projects and filling positions.

What do you predict will be the next big change in recruitment

More international business roles are coming up. There’s a dramatic increase in people willing to work further afield, not just for money, but for job security too.

This, combined with the factors already straining the market, means we’re likely to see an even greater skills gap for end clients – especially if they aren’t paying more money. There’s only so long we’ll see organisations able to afford missing deadlines. Instead, they’ll have to increase the budget for talent acquisition, and be more flexible with completion dates.
Until then, Workr are here to help agencies access untapped talent and enhance their service to clients. So, if you’re interested in leveraging our expertise, get in touch on

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Get access to global talent without the headache of payroll

With over 13 years experience, working in and around the recruitment industry, Adam Mommsen has helped lead the charge in encouraging agencies to tap into the international market. His finger firmly on the industry’s pulse, Workr’s head of sales for London has collaborated with businesses to support the handling of all manner of trends, from temporary staff to umbrella solutions.

But now, with IR35 reform, Brexit and work-from-home policies reshaping employment as we know it, it’s never been more important to consider overseas recruitment.

So we’ve asked Adam to walk us through his experience, and explain how it led him to offer support to agencies looking for a bigger audience.

What’s been the biggest change over the past 10 years?

Time, people seem to have less of it these days. You’d think maybe IR35 reform or Brexit, caused this shift, but it actually came with the introduction of online platforms such as LinkedIn.

Today, candidates are less likely to interact over the phone. The practice of recruiters working late to cold call is slowly dying out. Instead, they focus on contacting people where it suits them.

As a result, the reputation of recruitment is changing, and with it, the kinds of clients and candidates we work with. This is leading to an explosion of small niche agencies offering a 360-degree service, where the owners understand the market and place individuals in temporary or long-term roles around the world.

Why international recruitment?

During the pandemic, UK recruitment became one of the most competitive spaces for roles. Limiting your support to talent and positions nationwide meant missing out on a wealth of opportunities in the likes of the US, Europe and, for jobs in energy, locations like the North Sea.

Clients value the service as it allows them to widen their talent pool and navigate around inflated UK salaries. And with home working being adopted internationally, it makes no difference whether their team is based locally or in another country. For the contractor, not only are they rewarded with a new culture, they also won’t be charged the payroll costs of working a temporary position in the UK.

From my perspective, after many years focusing on the UK, the crossover to the international market has been refreshing. I don’t understand why more agencies don’t place globally. If you can recruit individuals in London, there’s no reason why you can’t do the same for New York.

What are the challenges?

If a contractor is working for a business abroad, they’ll need to be paid according to their new employer’s tax laws. This means the recruiter who places them will have to decipher these new laws in order to be compliant.

Of course, if you’re an agency with a substantial number of contractors working for you, you could have a whole host of placements under different taxation laws.

For agencies just branching out into international recruitment, this level of accounting is impossible. But there is another way…

How do you help agencies overcome these challenges?

At Workr, our accountants excel in breaking down the tax law of other countries and simplifying your payment processes.

Supporting clients in over 100 countries, our payroll service takes the burden of staying compliant off your shoulders. This way, you enrich your service, while we handle everything concerning your contractors’ pay.

What do you predict will be the next big change in recruitment?

Working from home is currently advantageous to a number of contractors, but it’ll soon level the playing field in terms of salary. Those working from home in London are exceptionally more expensive than the same level of skilled candidates in South Africa.

As more agencies embrace international recruitment, it’ll be harder to justify paying higher wages to staff simply because they live locally to the business. How this relationship plays out in both permanent and temporary work will set the tone for the phase of recruitment.

Similarly, I think we’ll continue to see a rise in small niche agencies. Especially as city centre office space is no longer a requirement for a recruitment firm. What’s more, many functions of the business like payroll, compliance, HR, and credit control can now be outsourced, negating the assault start-up costs some companies have experienced in the past.

In the meantime, Workr are here to help agencies access untapped talent and enhance their service to clients. So if you’re interested in leveraging our expertise, get in touch on

Our staff regularly write about subjects that interest them in ways that will interest our clients. Sign up for our newsletter and receive notifications when new content is added.

December Office Hours 2020

As ever, we’ll be available throughout the December period but please check the following holiday hours which apply to Workr Accounting, Workr International, and Workr Umbrella:

Wednesday 23rd December9:00 to 17:30
Thursday 24th December9:00 to 15:00
Friday 25th DecemberClosed
Monday 28th DecemberClosed
Tuesday 29th December9:00 to 17:30
Wednesday 30th December9:00 to 17:30
Thursday 31st December9:00 to 16:30
Friday 1st JanuaryClosed
Monday 4th January9:00 to 17:30

All the very best in this festive season and in the year ahead.