Connecting Our Excellence: How Workr Prioritise Team Wellbeing

Workr Group’s approach has always been engaging with clients at all levels. Whether that’s a director or junior member of staff, we make sure everybody understands changes in employment and how to minimise administrative burdens.

Without this uniform understanding, the support we offer can fail to make a lasting difference. But to offer such a comprehensive service, we need a workforce that operates in complete harmony while simultaneously being fully invested in the future of Workr. Here, Group Sales Director of Workr Group Mike Lee, explains how we make that possible.

Rallying the remote workforce

The wellbeing of our team has always been important to us. But when the coronavirus pandemic hit in 2020, it brought mental and physical health into much greater focus. It also presented a challenge.

First, we had to overcome the stumbling block of synchronising a workforce that was largely working from home. To do this, we organised group activities and exercises so that everyone felt a part of the wider community at all times.

When it was decided by the group to re-enter the workforce, we brought all our internal experts together. Remote working technology taught us how to streamline certain tasks, but in order for us to help each other, agencies, contractors and clients, we still believe in the power of physical connections. It’s just the nature of our industry and something we take as seriously internally as we do externally. Connecting our excellence helps guide our attitudes, actions, decisions and relationships and is something that’s made easier when we’re all together.

A cause for celebration

Thanks to our eventual reintroduction, we were delighted to hold our inaugural Summer(ish) Social at the end of last month – the ‘ish’ being a point of contention as others in the office were convinced September didn’t still count as the summer!

Instead of our typical company conference, the social was designed to be a ‘thank you’ to the Workr Group family. We wanted to reward the mammoth efforts each and every person has put in over the last 18 months, especially when our way of life was turned on its head. We wanted it to be a celebration of reconnecting.

As well as a whole host of other activities, the main event was held at the notoriously challenging Crystal Maze where our teams took on the Crystal Dome competing for bragging rights.

Leading from the front

My fellow directors and I didn’t get away lightly either as we were all the subject of an interactive quiz. I think everyone got a little more than they bargained for by the end! Yet that was the point of the day: to acclimatise to that social interaction many of us missed.

The day was particularly significant for our colleagues at Easypay, a business that joined the Workr Group during the pandemic. It was the first time the majority of their Leeds-based business had met their Workr counterparts from the Manchester and London offices, and we were delighted to officially welcome them. 

We saw off the evening in Albert’s Schloss. Here we celebrated the fact that, despite the past 18 months, we had just delivered our most successful year.

A director’s takeaway

One thing I’ve picked up from the pandemic is the importance of not only being able to identify change but also being agile enough to adapt to it. This has been key to our continued success – a success that I believe we owe to having such a connected community – and why we continue to invest in physical events to bring them together. 

If the last 18 months have taught us anything it is that five-year plans are long gone. Having a better-connected team allows us to spread the responsibility for detecting, interpreting and translating patterns, then exploring the implications for our business so we are better prepared for whatever may be around the corner.

Mike Lee, Group Sales Director

If you’d like to see more news from us, please check out the blog section of our website for all updates and announcements.

Introducing our new Director of Operations at Workr Solutions and Easypay

Workr is growing. So much so, in fact, that we’ve recently hired for some key roles to strengthen our infrastructure and help deliver a real impact to our industry.

One of these hires is Charlotte Allen, our new Director of Operations at Workr Solutions and Easypay, and the individual who will help streamline our processes and improve our service delivery through technology.

But don’t just take our word for it. We asked Charlotte to describe her experience and how it will help the Workr network… 

How did you get into recruitment?

My journey into recruitment started at nGAGE in 2013. Initially I was a junior credit controller, getting to terms with the finance side of recruitment. I worked my way into management and became more involved in billing cycles until eventually I was overseeing the entire credit control team.

As the business grew, I was promoted to Director of Operations. Naturally this meant I played a larger role in terms of managing credit risk and improving service delivery to both agencies and clients.

This experience was essential as it meant I interacted more with the internal sales side and started implementing the new systems that would be crucial to our development. Of course, having spent the better half of my recruitment career at nGAGE, I wanted to take these insights and apply them at another organisation.

When did Workr come in?

I had previously worked with Yves Bizimana, the Managing Director of Easypay and Workr Solutions, so I reached out to him while I was reviewing my options. As luck would have it, Yves was in the market looking for a Director of Operations as both businesses were expanding.

As soon as he described the role, I knew it was for me. Having now met the team and introduced myself to a number of clients, I’ve started implementing methods picked up from my previous roles, and I look forward to seeing the difference they make.

While the title remains the same, the scale of the work is much bigger. Up until this point, Workr and Easypay have been siloed, working independently of each other when they could be doing so much more together. My goal is to unify these arms of the Workr Group and address any pain points within the customer journey.

To provide an excellent service and implement the latest technology, you need to be the very best. That’s why it gives me great pleasure to add Charlotte to our group. I’ve seen first-hand the difference she makes to service delivery and team productivity. Our clients benefit greatly from this hire, and I have no doubt she’ll fit in seamlessly with our teams in the UK and India.

Yves Bizimana, Managing Director of Easypay and Workr Solutions

How will your expertise help Workr make a difference?

Leveraging my knowledge of outsourcing, service delivery and automation software, I intend to alleviate administrative burdens from Workr stakeholders and lead on project management.

Acting as an additional level of support, I want to improve efficiency so that we’re able to better allocate resources as an organisation and improve client satisfaction. Specifically, this means getting all members of the team singing from the same hymn sheet and minimising duplication.

As Easypay merges into Workr, I intend to better synchronise their individual services and further boost performance for both teams. What’s more, I look forward to how this integration will benefit the customers and agencies we work with.

How Workr can help you

If you’d be interested in how either Workr or Easypay could simplify the way you work, get in touch today. We’re always open to talk about recruitment solutions, and with our latest hire, we’re even more prepared to tailor our services towards your needs.

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